Permanently Delete a Contact from an Audience

In a normal situation, the Campaign Audience administrator would unsubscribe a contact from an Audience to prevent that contact from being sent any further emails. However, sometimes is it necessary to delete a contact completely; this user guide covers this situation.

There are two methods to delete contacts:

1. use the search feature to locate a contact

2. delete contacts from the Audience contact list page

Deleting Contacts via the Audience contact(s) list page

Click on the Campaigns icon in the left vertical navigation bar, next click on the Audience option in the top navigation bar, as shown below.

Click on the drop-down menu relating to the Audience you want to remove a contact from. Now select the option Manage Contacts, as shown below.

You will now see the list of contacts in the selected Audience.

You will find a check box on the left of the contacts; select the contact(s) you want to delete. Tick the checkbox(es) for each contact to be deleted, as shown below.

Click on the Actions dropdown menu, and select the option Remove Contact, as shown below.

Click on the Confirm button to commit to the deletion of the contact(s)

Use the contact search feature to locate contact(s) to delete

Click on the Campaigns icon in the left vertical navigation bar, then click on the search icon in the top navigation menu (magnifying glass icon).

Type a value in the search field to locate matching contacts, for example, "joe" to find all the contacts containing the text "joe", another example could be to use part of an email address, e.g. "quotecloud.net" to find any contact with this text in their email address.

After typing your search text, hit the Enter (Return) key, or click on the magnifying glass icon right-hand side (inside) of the search field.

The matching results will be displayed below.

Click on the select box on the left of each contact you would like to delete, as shown below.

Click on the Actions drop-down menu, and select the option Remove Contact.

Click onthe Confirm button to commit to the deletion of the contacts.

Related User Guide Topics

Edit a Contact in an Audience

12 Mar 2021

An Audience is a set of contacts that will receive an email from a campaign. An Audeince can be segmented using tags to identify certain characteristics of a contact, such as gender, age group, industry, etc. The details of these contacts typically consist of a; First Name, Last Name and Email Address.QuoteCloud makes it super easy to edit the details of a contact at any point.

Creating Tags for Contacts

12 Mar 2021

Purpose of Tags on a contact is add labels (categories) that describe the contact, for example Gender, MALE and FEMALE. You might want to send a specific email to only females in an audience, in order to acheive this you must first apply Tags to each client so the software knows which contacts to select in an Audience.

Email Marketing - Import Contacts to an Audience

14 Aug 2020

If you want to import a large number of contacts from another source, for example a CRM, Spreadsheet, or accounting package, using a text import file (CSV format) is an easy method to complete this task. This tutorial describes the process to complete an import of contacts into an audience.

Email Marketing - Manually Unsubscribe a Contact from an Audience

11 Aug 2020

Learn how to manually unsubscribe a contact from an audience